Shipping & Returns Policy

Returns, Lost Packages, and Stuck Shipments

The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost/misplaced package. We provide tracking for every order. AO Nutrition is not responsible for packages sent to the wrong address. AO Nutrition is not responsible for packages once they are in the hand of the carrier.

Returns and Exchanges (Domestic / US)

• No returns or exchanges on orders after 14 days.
• We do not accept opened/damaged supplements for returns or exchanges — all items must be UNOPENED.
• Freebies/add-ons/promo items are not eligible for return or exchange.

Shipping

We do not ship internationally at this time. We ship all packages 2-3 day priority mail. A tracking number is provided to the email submitted during checkout. You can track your package anytime at usps.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund minus a restocking fee of 25% on all returned items. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus a restocking fee of 25%, within 7 business days.

Exchanges

We will replace items within 14 days if they are damaged. If you need to exchange it, send us an email at support@aonutrition.shop and send your item to:

625 Commerce Dr, Suite 106, Lakeland, FL 33813

Shipping Returns

• To return your product, mail it to: 625 Commerce Dr, Suite 106, Lakeland, FL 33813.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, a restocking fee of 25% will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.